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kamukura

About KAMUKURA
Our policies about the Ingredients and the Recipe
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BRAND POLICY

- Our policy -
Our Policies in Service and Cleaningness

Our Policies in Service and Cleaningness

Make people happy

Japanese Hospitality

We hope to serve the customers not only by offering delicious food, But by satisfying the needs of our customers with constantly making adjustments of our service.
Of course we have regulations and manuals written on papers.
But what is preferred is more than that, meaning the flexibility of service making fully considerations for the customers.

The pursued level of this kind of hospitality is “Just Right”, which means long terms of education and practice.
We are always searching a better approach in fulfilling the satisfaction of our customers, whenever the era is.

Learning from our customers

Improvement and development spring from praising or scolding of our customers.
We cannot find any phrase to express our appreciations.
The ideas about our branches and environment,
The craft drawing of our stuff from little kids,
And of course the views concerning our service and food.

Many thanks for these voices.

Improvement means growth

We make monthly check of the attitude towards the job of our stuff.
We also make long-term inspections in terms of enterprise management during the year.

We are still young, owning different kinds of problems.
But we are also growing, making new improvments in dealing with these problems.
In this process of growing, what we need mostly is the voices of you, our dearest customers.

KAMUKURA deliver the Heart of Wa to the World

The Heart of Wa is considered the origin of Japanese hospitality.
As a chain restaurant with 40 branches, what we pursue is the delivery of Japanese hospitality.
We will be the one representing Japanese fine culture of cuisine.
Thanks for all of your support.

The main program of training is the CEO schooling, including a one hour lecture by Huse, the CEO, and a one hour Q&A time.
This is the kind of training that contains the fields of product development, stuff education, procurement and management.

Besides, different training classes are offered based on the classes and levels of the stuff, such as education of our policies, new stuff training, education of health management, and so on.

Different levels of training

In KAMUKURA, we train our stuff based on the junior level of serving the customers, to senior level of keeping and improving the quality of management, for the reason that serving the customers consists of the most basic part of our job.

In practice the workload will be increased gradually to help get a quick improvement.

This training system get started from experiencing the stage of “Idle time in workdays→Dinner time→Lunch time”, to the stage of “Idle time in holidays→Dinner time→Lunch time”.

Training for the 1st and 2nd year

Taking responsibility of the improvement of “QSC”, this department of Sales-improving makes an important role in the growth of the company.

I did part-time job in one of the branches of KAMUKURA during my campus life, and became one of the members of KAMUKRA formally after graduation. Where I did part-time jot has a large capacity of 180 seats, meaning that high level skills of management is required.
Actually I did got improved through this experience, and I really appreciate it for having been given this great chance to take on challenges.

Offering the best service to the customers is our final goal, and that is also the mission of this department.

Tastey food and a clean restaurant

Tastey food can only be made in a clean resraurant.
This is an extremely important part in the culture of KAMUKURA.

Not only the seats in our restaurants, we also keep all of the space clean all the time.
This is essentially important, though easy to understand.

One-action-one-cleaningness

One-action-one-cleaningness, which require a constant clean working space, is the fundamental rule in KAMUKURA.

One is supposed to take care of the cleaningness in his surroundings, no dirty and no water drips, whenever it is.

From the backyard to the dust box

It is not qualified if the backyard or the dust box in the restaurant are not clean.
The customers cannot have an easy access to check these places,But these places do have something to do with our delicious food.

Stuff in KAMUKURA should be able to constantly keep an eye on cleaningness.